A credit report is a financial document that summarizes an individual’s or a business’s credit history, including defaults and loans. A credit report is a financial report that keeps all credit statements that show current credit situation, such as loan repayment history and the status of a credit account. The report contains a detailed record of credit histories such as loan repayment, credit scores, positive listings, and negative listings of individual consumers and corporations. A credit report is prepared by credit reference bureaus to help creditors such as banks, credit unions, and insurance companies assess a consumer’s or business’s financial health. A credit report is used for evaluating the creditworthiness and risk of a potential borrower. A credit report enables both consumers and corporate businesses to understand their financial health to enhance decision-making. Hence, understanding the status of a credit account becomes useful. To check your credit status with a certified credit Reference Bureau (CRB), understanding the steps below is important.
Checking CRB status involves the steps to understand the current situation of the credit information. For instance, there are two main types of listings that lenders use to report borrowers to the Credit Reference Bureau (CRB). These include positive listings and negative listings.
What does a positive listing in CRB mean?
A positive listing is provided by the lender when borrowers repay loans on time. A positive listing means that the borrower maintains consistent loan repayments on an active loan. A positive listing is generated from the borrower’s positive credit behavior with lending institutions. The positive listings are updated and monitored by lending institutions after each timely payment to ensure accurate reporting in credit reports. Therefore, positive listing helps to strengthen the relationship between the borrower and creditors.
What does a negative listing in CRB mean?
Negative listing is generated by a lender when borrowers default on loans. A negative listing is triggered by late or non-payment of loans from lending institutions. Negative listings are submitted to CRBs by lenders after missed payments. The negative listing is maintained by CRBs in their credit records. Hence negative listings are updated in the CRB’s database when borrowers miss payments.
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Which app gives loans without considering CRB?
According to a report announced by the Central Bank of Kenya (CBK) on 20th, April, 2020. There is a list of 64 loan products that were barred from accessing CRB services. This becomes a good advantage for both consumers and small businesses that want to borrow quick loans without checking their credit report status prepared by credit reference bureaus. To understand the best loan apps in Kenya that don’t require CRB status checking. Read this recommended list of the best loan apps in Kenya without CRB status checking. These loans are unsecured loans; hence, no collateral is needed.
1. Select a Certified CRB Provider
Choosing one of the officially certified credit reference bureaus can help you get a better credit report without having misreported information. A Certified Credit Reference Bureau provider reduces the chances of legal processes and disputes on CRB listing issues. Certified CRB providers report detailed information about legal processes, disputes, or credit repair. Using a certified CRB provider offers the benefit of regulatory compliance, ensuring that your personal data is handled securely and your credit report is accurate. Certified CRB status providers, verified through the Government Credit Bureau Certification Authority, undergo a rigorous certification process that may take up to 6 months, assessing their ability to meet high standards for data security and service accuracy.
For businesses, working with a certified provider is not just a choice but a legal requirement, especially for financial institutions that need precise credit information to issue loans. Additionally, the affordability of these services, combined with high user satisfaction, makes certified CRB providers a smart choice for both individuals and businesses. There are only three certified CRB providers that you can use to check your credit status report in Kenya. The following are three certified CRB providers in Kenya, according to the Central Bank of Kenya:
- Credit Reference Bureau Africa Limited (Trading as TransUnion)
- Metropol Credit Reference Bureau Limited
- Creditinfo Credit Reference Bureau Kenya Limited
What is Metropol CRB?
Metropol is a licensed Credit Reference Bureau (CRB) in Kenya that collects and stores both positive and negative credit information from creditors. Metropol CRB is a company that prepares and generates a credit report for borrowers and creditors. The Credit Reference Bureau company (Metropol) measures financial standing based on credit history that is submitted and updated by creditors. Metropol CRB uses borrowers credit information to calculate credit utilization ratios. For Metropol CRB to prepare a credit report, loan repayment data is required. Hence, Metropol collects credit information from creditors and registers the credit information so that the borrower’s credit information is available for retrieval purposes. Metropol CRB reports the delinquency status of borrowers with negative listings.
What is TransUnion CRB?
TransUnion is an authorized Credit Reference Bureau firm that gathers and stores both positive and negative credit information from lenders. TransUnion CRB is an organization that compiles and produces credit reports for both borrowers and creditors. The Credit Reference Bureau entity (TransUnion) assesses financial status based on credit history submitted and updated by creditors. TransUnion CRB utilizes borrowers’ credit details to compute credit utilization ratios. For TransUnion CRB to generate a credit report, loan repayment information is essential. Consequently, TransUnion gathers credit details from creditors and logs the credit information to ensure the borrower’s credit data is accessible for future reference. TransUnion CRB records and reports the delinquency status of borrowers with adverse listings.
What is CreditInfo CRB?
Creditinfo is a licensed Credit Reference Bureau (CRB) in Kenya that collects and stores both positive and negative credit information from lending institutions. It tracks the credit history of individuals and businesses, monitors loan repayments, and calculates credit scores based on borrower behavior. Creditinfo assesses creditworthiness for loan applications, flags accounts with overdue payments, and updates records of loan defaults. By sharing credit data with lenders, Creditinfo supports risk management and debt recovery efforts. It also provides detailed credit reports, facilitates credit dispute resolution, and offers loan clearance certificates after debt settlement. Additionally, Creditinfo advises borrowers on improving their credit scores and aggregates credit data for financial analysis.
2. Initiate the Registration Process
A registration is the process of officially recording or enrolling in a service, platform, event, or program by providing essential information. The process involves submitting personal details such as name, email, phone number, or other identification data, often followed by a verification step to confirm the user’s identity or eligibility. A registration in the context of Credit Reference Bureaus (CRB) is the process of creating an account or profile with the CRB provider, which allows you to access services such as checking your credit report or status. This process involves providing personal identification details (e.g., name, ID number, email, phone number) and undergoing verification steps to ensure that the individual seeking access is authorized to view or manage their credit information.
Why Registration is Important for CRB Providers When Checking Your Credit Report Status:
- Security and authentication:
Registration helps verify that the person requesting access to a credit report is the actual individual linked to that report. By requiring a verified account, CRB providers protect sensitive financial information from unauthorized access or fraud. - Personalization and accurate data:
Through registration, CRB providers can link your identity to your credit history. This allows for more accurate reporting and ensures that the credit report you access reflects your personal credit standing and not someone else’s. - Compliance with Regulations:
Credit bureaus operate under strict regulations that mandate safeguarding personal and financial data. Registration ensures that CRB providers are compliant with data protection laws by verifying user identity and keeping a record of who accesses the credit reports. - Monitoring and Updates:
Once registered, you can easily access your credit report at any time and receive updates about changes in your credit status. Regular monitoring is crucial for detecting any inaccuracies or fraudulent activities. - Streamlined Access:
Registering with a CRB provider often gives you streamlined access to services beyond just checking your credit status. This can include credit score tracking, dispute resolution for incorrect data, and alerts for any new credit activity.
There are two major ways you can start registering for your account: one is through the online portal, while the other is through the mobile platform.
The registration process for all three CRB providers is shared below.
How to register with TransUnion CRB
There are two main methods you can use to register with Transunion CRB. The two main methods include online registration and using the Nipashe app. To complete your registration process with Transunion CRB, you have to pay a once-off payment of Kes 50 using TransUnion pay bill number 212121.
To initiate the registration process with TransUnion CRB, follow these steps below.
1. How to register with TransUnion Credit Reference Bureau using app
- Download TransUnion Nipashe app from Google Play Store or App Store. To download Transunion Nipashe app, Go to Google Play Store or App Store and type TransUnion Nipashe app on the search bar, then click Install.
- Open the TransUnion Nipashe App to provide personal information such as first name, second name, national ID, and phone number, and accept the terms and conditions. As shown with the image below.
2. How to register with TransUnion online
To register online with Transunion, visit Transunion website through TransUnion.com, Click on “get credit monitoring” button in the header, and fill in your personal information.
How do I pay TransUnion CRB registration fee?
To pay TransUnion CRB registration fee, follow these steps below.
Open mobile money service provider menu (either Airtel money or M-Pesa), For instance, when using M-Pesa mobile money, select “Lipa na M-Pesa”, Choose Pay Bill, Select Enter business number to enter TransUnion CRB pay bill number as 212121, Enter amount (Kes 50), then Enter M-Pesa pin.
How to register with Metropol CRB
There are two methods you can use to register with Metropol CRB. The two methods include online registration and using Crystobol app. To complete your registration process with Metropol CRB, you have to pay a once-off payment of Kes 50 using Metropol CRB pay bill number 186644 or 220388.
To initiate the registration process with Metropol CRB, follow these steps below.
1. How to register with Metropol Credit Reference Bureau using app
- Download the Metropol Crystobol App from the Google Play Store or Appstore. To download Metropol Crystobol App, Go to Google Play Store or App Store and type Metropol Crystobol app on the search bar, then click Install.
- Open the Metropol Crystobol App to provide personal information such as first name, second name, national ID, and phone number, and accept the terms and conditions. As shown with the image below.
2. How to register with Metropol CRB using USSD
To register with Metropol CRB using USSD code, dial *433# on registered Safaricom line and fill in your personal information.
How to register with CreditInfo CRB
To initiate the registration process with CreditInfo CRB, follow these steps below.
Open the CreditInfo CRB website and use this link (https://applications.mycreditinfo.co.ke/#/report/individual) to provide personal information such as first name, second name, national ID, and phone number, and accept the terms and conditions. As shown with the image below.
3. Complete the Identity Verification Process
CRB (Credit Reference Bureau) identity verification is a process used by CRB providers to confirm the identity of individuals applying for credit or seeking access to their credit reports. The verification ensures that the person is who they claim to be, preventing fraud and ensuring accurate credit reporting. This process involves submission of personal identification documents and sometimes biometric data, which are checked against existing databases.
The CRB identity verification process involves several steps to confirm an individual’s identity:
- Submission of personal data: Individuals provide their personal details, such as name, national ID number, phone number, and address.
- Document verification: Uploading government-issued documents such as a national ID, passport, or driver’s license.
- Biometric verification (optional): Some CRB providers may use biometric data such as fingerprints or facial recognition for added security.
- Cross-checking data: The submitted information is cross-referenced with government or financial institution databases to confirm its accuracy.
- Confirmation: Once all the information is verified, the CRB provider approves the identity verification, allowing access to credit information.
How to Complete Identity Verification with a CRB Provider?
To complete identity verification with a CRB provider:
- Create an account: Register on the CRB provider’s platform or mobile app.
- Provide personal details: Enter your personal information, including name, ID number, and contact details.
- Upload supporting documents: Submit copies of your national ID, passport, or driver’s license.
- Complete biometric verification (if required): Some providers may ask for fingerprint scans or facial recognition.
- Submit the data for processing: Once all required documents are uploaded and verified, submit them for processing.
How to Submit Documents for CRB Identity Verification?
- Log in to your CRB provider account: Access the official website or app.
- Navigate to the verification section: Find the section for uploading identification documents.
- Upload the required documents: Attach scanned copies or clear photos of your government-issued ID, passport, or driver’s license.
- Ensure clarity and accuracy: Ensure that the uploaded documents are legible, complete, and match the personal information you’ve provided.
- Submit for processing: After uploading, confirm the submission and wait for processing by the CRB.
Is My Personal Information Safe During CRB Verification?
Yes, your personal information is generally safe during the CRB verification process. CRB providers use advanced security measures, including:
- Encryption: Personal data is encrypted during transmission and storage, often using AES-256 or similar secure methods.
- Data privacy compliance: CRB providers comply with regulations such as the GDPR or local data protection laws to protect your personal information.
- Authentication protocols: Multi-factor authentication (MFA) and secure platforms are used to prevent unauthorized access.
Why is My CRB Verification Process Failing?
The CRB verification process can fail due to these four reasons:
- Incorrect or mismatched information: If the personal information you provided (e.g., name, ID number) does not match official records.
- Poor quality of uploaded documents: Blurry or unreadable identification documents may cause the verification to fail.
- Expired documents: Submitting expired identification documents can lead to failure.
- Technical issues: Server downtime, slow internet, or system glitches can prevent successful verification.
How to Resolve Issues During CRB Verification?
- Check your information: Ensure that all personal information, such as your name and ID number, is accurate and matches your official documents.
- Re-upload documents: If your documents were unclear or mismatched, re-upload clearer copies.
- Ensure documents are up-to-date: Make sure your identification documents are valid and not expired.
- Contact CRB support: If the issue persists, contact the CRB provider’s customer service for assistance in resolving technical or process-related problems.
4. Submit a Formal Request for Your Credit Report
Once the registration and verification are complete, submit a formal request for your most up-to-date credit report, either digitally or via SMS. Requesting a credit report is a formal process where you ask a credit bureau or credit reporting agency to provide you with a copy of your credit report. This report contains detailed information about your credit history, including your loans, credit cards, payment history, and any records of late payments, defaults, or bankruptcies. Under Fair Credit Reporting Act, consumers have the right to access one free credit report from each credit bureau annually. Additional reports can be requested at a fee.
To submit a credit report request, you can use multiple submission methods, including online, mail, customer care desk, ussd code, or in-person, depending on the credit bureau you are working with. To submit your request, follow these below:
How to request credit report from TransUnion
Requesting a credit report from TransUnions involves three methods. The first method is using the TransUnion Nipashe app; this app enables users to access their credit report and credit information directly through the app. The second method for requesting and submitting your request is online through TransUnion Credit Reference Bureau’s official website. And, thirdly, you can request a credit report from TransUnion through a short SMS code.
To request a free credit report from TransUnion CRB, ensure you are a registered user and log into Nipashe app. Nipashe app should be downloaded from Play Store or App Store. Then login with your username and password and ensure you are activated; this fee is required as a registration fee.
To request a free credit report status from TransUnion CRB online, log in by providing a username and password. Then follow required instructions to receive your credit report.
To request your free credit report TransUnion CRB using an SMS code, follow these steps below:
- Send your full names to 21272
- Enter your ID number
- Choose CC (meaning Credit Status)
- Receive your CRB status.
How to request credit report from Metropol
To request a credit report from Metropol involves two methods. The first method is using Crystobol app while the other method is using a USSD (Unstructured Supplementary Service Data).
To request a free credit report from Metropol CRB from Crystobol app, ensure you are a registered user and log into Crystobol app. Crystobol app should be downloaded from Play Store or App Store. Then login with your username and password and ensure you are activated; this fee is required as a registration fee.
To request your free credit report Metropol CRB using a USSD (Unstructured Supplementary Service Data), follow these steps below:
Dial *433#, Select “Credit Report”, Enter your PIN, then enter your activation code.
To request your credit status from Metropol CRB, follow these steps: Dial *433#, Select “Credit Status”, Enter your PIN, then enter your activation code.
How to request credit report from CreditInfo CRB
CreditInfo provides a credit report using only one method, which is online through the website. To request a credit report, follow these steps: Go to https://ke.creditinfo.com/, select either individual or business solution, choose Credit Report, and submit an application.
How long does it take to get credit report?
According to CreditInfo CRB, a credit report should be ready between 2 and 3 days after requesting.
5. Process Payment for the Report
Every consumer is entitled to request one free annual credit report. However, borrowers should understand that these credits are usually not detailed. To get a detailed credit report with detailed credit information. The Central Bank Of Kenya allows certified credit reference bureaus to prepare detailed credit report at fee. The fees charged by credit reference bureaus to generate and retrieve a detailed credit report are shared below.
How to pay TransUnion CRB for a detailed credit report
- Go to M-Pesa Menu
- Select Lipa na M-Pesa and Choose pay bill
- Enter TransUnion Pay Bill number 212121
- Enter Amount ( Kes 300 for consumer) or (Kes 1350 for corporations)
- Enter M-Pesa pin and send.
How to pay Metropol CRB for a detailed credit report
- Go to M-Pesa Menu
- Select Lipa na M-Pesa and Choose pay bill
- Enter Metropol Pay Bill number 186644 or 220388
- Enter Amount ( Kes 250 for consumer) or (Kes 1350 for corporations)
- Enter M-Pesa pin and send.
How to pay CreditInfo CRB for a detailed credit report
To pay CreditInfo for a detailed credit report, contact their customer care helpline to understand necessary procedure. However, following are charges you may incur:
| Services | Charges |
|---|---|
| Credit Report Individual credit history | First credit report is free with in 12 months. The second credit report issued within 12 months after the first report costs Kshs. 350. Online applications incur a verification fee of Kshs. 50. |
| Company Credit Report | First credit report is free within 12 months. The second credit report applied within 12 months costs Kshs. 1,350. Online applications incur a verification fee of Kshs. 50. |
6. Set a Regular Monitoring Schedule
A monitoring schedule is a structured plan that outlines the frequency and methods used to regularly observe and review specific activities, processes, or metrics within an organization, system, or project. The purpose of monitoring schedules is to ensure that performance is consistently tracked, potential issues are identified early, and progress toward goals is maintained. A monitoring schedule ensures that critical data or performance metrics are checked at regular intervals, preventing oversight and maintaining a steady flow of information. Regular monitoring helps identify problems before they escalate, allowing for timely intervention and preventing costly or damaging outcomes.
To set a regular monitoring schedule for credit report status checks, tools, systems, and monitoring services from certified Credit Reference Bureaus (CRB) providers should be used. The frequency of the monitoring schedule should be determined and set with the Credit Reference Bureaus (CRB) systems and tools. For instance, you can set up daily, weekly, monthly, and annual alerts. To ensure that your credit report status monitoring process is set up correctly, you can leverage monitoring systems and tools by ensuring that your subscription is correctly set up. To set regular monitoring scheduling for credit reports, ensure that you are subscribed to the monitoring services offered by certified CRB providers. For instance, to automate credit report status alerts based on monitoring schedules, use the following tools:
- Use Metropol Crystobol app-which you can download from both Google Playstore or Apps store
- Use Transunion Nipashe app-which you can download from both Google Playstore or Apps store
Creditinfo Credit Reference Bureau Kenya Limited reports that it charges Kshs. 600 as an annual subscription for credit report status monitoring. The credit report status alert is sent on monthly basis if you are a customer with CreditInfo Crb providers. This monitoring fee applies to individual credit report status checks and corporate credit reports.
To ensure that your credit status is monitored on a regular schedule, first ensure you are registered and verified customer with CreditInfo. The registration process for each CRB provider is discussed under the registration section.
Transunion offers credit report monitoring services to both consumers and businesses. Transunion reports that for individual credit report monitoring, the following terms apply: You get free credit report monitoring alerts. However, Kes 300 is charged for any additional credit reports issued that year. Transunion reports that for corporate credit reports, Kes 1350 is charged.
Metropol is the cheapest credit report monitoring service provider according to its terms; it charges Kes 250 for consumer credit reports. Metropol provides free credit report monitoring services to both consumers and businesses. For corporate credit report status check, Metropol charges Kes 650 as an annual fee, and you can request a status check by dialing *433#.